CITY OF MILBANK
Position: Utility Clerk

Department: Finance
Reports To: City Administrator or Finance Officer
Grade: Non-Exempt
Pay: DOQ
Date: January 20, 2025
Prepared by: Steve Pendergrass, City Administrator

Job Description

Position Summary
The Utility Clerk plays a vital role within the Milbank administration team, performing various operational duties related to utility billing and payment collection. This position involves processing utility bills, managing payments, assisting with accounts payable, and handling general office tasks. The Utility Clerk interacts with the public regularly via all common forms of communication, often dealing with sensitive matters, and has responsibility for managing funds in various accounts.

Essential Functions

• Operate utility billing software to generate and maintain accurate records.
• Prepare utility bills monthly and ensure timely distribution.
• Create reports including billing registers, past-due account listings, daily payment schedules, and monthly consumption reports.
• Stay informed about rates for various services and accurately calculate final utility bills.
• Update utility program records for new residents or changes in billing information.
• Collect customer payments, cash out tills, and make routine deposits.
• Be knowledgeable about the rules and regulations regarding service disconnections for past-due accounts.
• Manage accounts receivable, prepare sales tax reports, and ensure accurate financial tracking.
• Issue dog/cat licenses and golf cart permits as required.
• Customer service inquiries via all common forms of communication.
• Pick up mail daily.
• Assist with accounts payable and month-end financial procedures.
• Perform other tasks as directed by the City Administrator or Finance Officer.

Competencies

• Strong communication skills, both oral and written.
• High attention to detail.
• Excellent organizational and time management skills.
• Ability to solve problems independently.
• Proactive and self-motivated.
• Interpersonal skills for interacting with the public and colleagues.

Knowledge, Skills, and Abilities

• Proficient with computers, office management, and record-keeping.
• Basic knowledge of city ordinances and regulations.
• Ability to implement and adhere to office policies and procedures.
• Capable of training and supporting office personnel.
• Ability to educate the public on City Office and Utility Billing functions.
• Analytical skills to assess and improve office operations.
• Ability to effectively communicate with the public, both orally and in writing.
• Ability to establish and maintain positive working relationships with officials and the public.

Supervisory Responsibility

• No supervisory duties.

Work Environment

• Primarily indoor work.

Physical Demands

• Requires sitting, standing, walking, bending, kneeling, twisting, squatting, and occasional lifting up to 25 pounds.
• Frequent use of hands for keyboarding and operating office equipment.

Position Type and Hours

• Full-time position.
• Regular hours: 8:30 a.m. to 5:00 p.m., Monday through Friday.

Travel

• Minimal travel required.

Required Education and Experience

• High school diploma or GED.
• Valid driver’s license (must be obtained prior to hire).