Position Summary
To serve as the City of Milbank’s human resources and employee communications professional, responsible for managing a broad range of personnel and internal communication functions. The HR & Communications Coordinator oversees recruitment, onboarding, employee relations, benefits administration, training coordination, and compliance with employment laws. In addition, this role is responsible for developing and maintaining internal communication materials, including employee newsletters, social media updates, and public-facing announcements. The role serves as the main point of contact for all HR-related matters and plays a key part in promoting a transparent, informed, and engaged workplace culture. All work must be performed in a confidential, accurate, and service-oriented manner that supports the City of Milbank’s values and operational goals.

Essential Functions

• Support the recruitment and hiring process by preparing job postings, screening applications, coordinating interviews, and communicating with candidates; collaborates with department managers to understand the skills and competencies required for open positions.
• Conducts or coordinates background checks and employment eligibility verifications.
• Coordinate onboarding for new hires, including scheduling orientations, preparing documentation, and setting up employee files.
• Maintain and update personnel files and databases, ensuring data accuracy and compliance with recordkeeping regulations.
• Performs routine tasks required to administer and execute human resource programs including but not limited to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Handles employment-related inquiries from employees, supervisors, and applicants, referring complex or sensitive matters as appropriate.
• Ensure compliance with employment laws and City policies through consistent application of practices and documentation.
• Help maintain and update HR documents, policies, and procedures, including the employee handbook.
• Track and monitor completion of required trainings and certifications; assist in scheduling sessions as needed.
• Support internal investigations and disciplinary processes by gathering information and preparing documentation.
• Maintain accurate employee records and documentation in accordance with retention guidelines.
• Respond to routine HR questions and refer employees to appropriate resources.
• Draft and distribute internal newsletters and announcements to keep staff informed and engaged.
• Create content for social media and internal platforms to support recruitment and promote City culture.
• Support City-wide communication efforts, including assisting with press releases, flyers, and reports.
• Participate in special HR projects or initiatives as assigned.

Competencies

• Communication Proficiency
• Confidentiality and Discretion
• Attention to Detail
• Organization and Time Management
• Problem Solving
• Interpersonal Skills

Knowledge, Skills, and Abilities

• Working knowledge of human resources functions, employment laws, and best practices.
• Ability to maintain confidentiality and use sound judgment when handling sensitive matters.
• Proficiency in Microsoft Office and experience with HRIS systems.
• Ability to interpret and explain City policies, procedures, and applicable laws to employees and supervisors.
• Strong communication skills, both written and verbal.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Ability to work independently and collaboratively in a team environment.

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
Work is typically performed in a standard office setting. May occasionally attend meetings or events off-site or in other City departments.

Physical Demands
The position requires extended periods of sitting, computer use, and verbal communication. Occasional lifting of up to 25 lbs. may be required for filing or event setup.

Position Type/Expected Hours of Work
This is a full-time, hourly position scheduled for 40 hours per week. Typical hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. Some evening or weekend hours may be required to support City initiatives or events.

Travel
Minimal travel is required, limited to training sessions, job fairs, or interdepartmental meetings.

Required Education and Experience

• High school diploma or GED required.
• Associate’s or Bachelor’s degree in Human Resources, Business Administration, Public Administration, or related field preferred.
• At least one year of administrative or HR-related experience, preferably in a government or public-sector environment.
• SHRM-CP or equivalent certification preferred.
• Valid driver’s license required.

The City of Milbank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. In accordance with South Dakota Codified Law, qualified veterans may be entitled to preference in employment.